Can I use your Software on Windows?
No. Our products are Mac only. We use Cocoa (Apples native development framework) and several of Mac OS X's great Core-Technologies. This makes developing software much easier and less cumbersome. This may be one of the reasons why there are very few applications for Windows that offer a nice and easy user experience like on a Mac.
Can I use your Software on more than one computer?
You may use all our products on up to two computers for your own personal use. Especially for commercial use you need to buy a license for every user.
Are updates to the apps included in the price?
All minor updates are included. For example if you purchased Walk of Fame 1.0 all 1.x updates are included. Major updates like from 1.0 to 2.0 are not included because they bring great new features or even change the app completely.
Will there be a version of your Software in my Language?
Unfortunatelly our team only speaks German and English on a sufficient level. But if you really want one of our products in your language you may translate it. Of course we would support you and tell you what to do (You do not need any programming knowledge). If you are interested just write us an e-mail.
Can I pay in US Dollars, Ruble, Forint or Yen?
No, but if you use PayPal as payment method the Euro price will automatically be converted to your local currency. If you want to pay via Bank Transfer in the EU you normally can select Euro as currency, too.
When will I be able to use the full version after having paid?
If you pay via PayPal you should receive an e-mail with your License-File within minutes after the payment.
If you pay via Bank Transfer (in EU) it might take up to 5 days (3 days within Germany) until we receive the money and one more day for us to send you the License-File (because we need to do this manually then).
Will I get a receipt for my purchase?
Yes, you always get a receipt. But it may take two business days.
I cannot open your software / it will crash after double clicking
Please compare your computer with the system requirements of the product. You find them in the attached Readme file or on the appropriate download page.
If the App crashes although your computer meets the system requirements please send us a bug report.
I found a bug (error) will you fix it?
On our bug report page you find instructions how to, well, report a bug and we will do our best to fix the bug as soon as possible.
I have lost my license key. Can I get a new one?
Just write us an e-mail with your full name and if possible the e-mail address with which you purchased the product.
We will then send you a new license key.
We will then send you a new license key.
Why does the Application use so much RAM (Memory)?
When you open Activity Monitor you can see all open processes and their memory usage. There are three columns that describe the amount of memory used by a certain Process. RSIZE (Real Size) shows you the interesting part: this is the memory which the process really uses. RSHRD shows you the memory the process shares with other processes or system libraries, this is quite uninteresting.
What might have confused you is the VSIZE column. This shows you the amount of Virtual Memory the process uses. Virtual Memory is in fact virtual and is not allocated or occupied by the process. In simple terms it is memory reserved for the process. This is normally much more than the RSIZE-value.
Some of our Applications are build using Objective-C 2.0 which is part of Mac OS 10.5 and supports a technology called Garbage Collection (GC). Garbage Collection frees the programmer of the enerving task of cleaning up the ram-usage of his program himself. GC automatically frees unused memory of an application. Now why is the VSIZE over 8 GB? Because GC always reseves 8GB of Virtual Ram for its work. This does not mean that the Application uses that much RAM. It only means that the GC has reserved 8GB of ram in case it needs it, what will actually never happen. So no need to worry, your 2GB of RAM are quite enough...
What might have confused you is the VSIZE column. This shows you the amount of Virtual Memory the process uses. Virtual Memory is in fact virtual and is not allocated or occupied by the process. In simple terms it is memory reserved for the process. This is normally much more than the RSIZE-value.
Some of our Applications are build using Objective-C 2.0 which is part of Mac OS 10.5 and supports a technology called Garbage Collection (GC). Garbage Collection frees the programmer of the enerving task of cleaning up the ram-usage of his program himself. GC automatically frees unused memory of an application. Now why is the VSIZE over 8 GB? Because GC always reseves 8GB of Virtual Ram for its work. This does not mean that the Application uses that much RAM. It only means that the GC has reserved 8GB of ram in case it needs it, what will actually never happen. So no need to worry, your 2GB of RAM are quite enough...